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Frequently Asked Questions
for Customers
General
What is a Press Release?
A press release is a formal, written communication that reports brief but detailed information about an event, circumstance, or other significant occurrence. It is primarily used by businesses and organizations to announce important news, such as new product launches, company achievements, or major events. Press releases aim to generate media coverage and public attention, helping to shape public perception and increase visibility. They are crafted to be clear, concise, and informative, often including key details and quotes from involved parties.
What company sizes are suitable for creating Press Releases?
Companies of any size can create press releases. Whether you're a small startup, a medium-sized business, or a large corporation, press releases are a valuable tool for communicating significant company news, achievements, and announcements to the public and media. They help increase visibility and can support marketing and public relations efforts across all stages of business growth.
Why are press releases still effective in this era?
Press releases remain effective in this era because they provide a direct and authoritative source of information for the media and the public. They help businesses control their narrative, announce important updates, and reach a wide audience quickly. In the digital age, press releases are also valuable for SEO (Search Engine Optimization), enhancing a company's online visibility and driving traffic to its website. Additionally, they can be easily integrated with digital marketing strategies, such as social media sharing, which further amplifies their reach and impact.
Getting Started
What is VRITIMES?
VRITIMES is a press release distribution service that operates across six countries in Southeast Asia—Indonesia, Malaysia, Singapore, Thailand, Vietnam, and the Philippines. We specialize in disseminating press releases to a broad network of media outlets, ensuring that your news reaches a wide and relevant audience effectively. Our service is designed to help businesses enhance their visibility and communication within these key markets.
How do I create an account?
To create an account, simply visit our website and click on the "Sign Up" button, or use this link. Fill out the registration form with your personal information, including your country, name, professional email address, phone number, department, and company URL. After submitting the form, you will receive a confirmation email. Once confirmed, you can start using our services immediately.
I've already created an account, how do I log in?
To log in, click on "Sign In" and select "Distribute Press Release for Company or Organization." Then, enter your registered email and password. This will give you access to start distributing your press releases.
I forgot my password, what should I do?
Click on "Forgot Password," then enter your registered email address. Follow the instructions sent to your email to reset your password.
Where can I find the media list?
You can view our media partners by visiting the links specific to each country:
Indonesia: https://www.vritimes.info/mediapartner-id
Singapore: https://www.vritimes.info/mediapartner-sg
Malaysia: https://www.vritimes.info/mediapartner-my
Philippines: https://www.vritimes.info/mediapartner-ph
Thailand: https://www.vritimes.info/mediapartner-th
Vietnam: https://www.vritimes.info/mediapartner-vn
How do I submit my first press release?
To submit your first press release, follow these steps:
Sign In: Once your plan is active, log in to your account.
Purchase a Plan: Choose between the Pay as You Go or Subscription plan.
Navigate to Distribution: Select "Distribute Press Releases" from the dashboard.
Create Your Press Release: Enter your registered email, then use the provided template or form to draft your press release.
Review and Submit: Carefully review your press release, and when you’re ready, submit it for distribution.
Technical Support
I cannot log in or access your website. What should I do?
If you're experiencing difficulties logging in or accessing our website, please follow these steps:
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Try using a different browser to see if the issue persists.
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Switch your internet connection, for example, to a mobile data connection.
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If this resolves the issue, please ask your office's IT department to whitelist the VRITIMES website.
What should I do if I encounter an issue submitting a press release?
If you experience any difficulties during the submission process, please do not hesitate to contact our customer support team for assistance. We are here to help ensure your press release is successfully submitted.
Who should I contact for immediate technical assistance?
For immediate technical assistance, please chat with our customer support team. Simply click the "Contact Us" link on our website. You will be directed to WhatsApp, where you can communicate directly with a support representative for prompt help.
What is the maximum size for each picture included in the body?
The maximum file size for each picture included in the body of the press release is 4 MB. Please ensure your images are within this limit to facilitate smooth uploads and optimal display.
What is the size ratio for thumbnails?
The size ratio for thumbnails is 4:3. Please ensure that your thumbnail images adhere to this aspect ratio for optimal display across our platform.
Pricing and Plans
What are the pricing options?
We offer two types of pricing plans:
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Pay as you go: This plan allows you to purchase credits where one credit equals one press release.
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Subscription: With this plan, you can publish maximum 30 press releases within one month for a single company.
For detailed pricing information specific to your region, please visit the following links:
Indonesia: https://www.vritimes.info/pricing-id
Singapore: https://www.vritimes.info/pricing-sg
Malaysia: https://www.vritimes.info/pricing-my
Philippines: https://www.vritimes.info/pricing-ph
Thailand: https://www.vritimes.info/pricing-th
Vietnam: https://www.vritimes.info/pricing-vn
What payment methods are accepted?
We accept both debit and credit cards as standard payment methods. For other payment options, which may vary by country, please contact our customer support team for detailed information.
How do I manage my subscription and renewals?
Your subscription is set to automatically renew each month to ensure uninterrupted service.
What is the process for canceling a subscription?
To cancel your subscription, simply follow these steps:
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Log in to your account and navigate to the 'Billing' tab on your dashboard.
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Click on the 'Cancel' option.
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Confirm your decision to cancel.
Will my press release be published in all 6 countries with one credit?
No, one credit allows you to publish one article in one country. Additional credits are required for distribution in multiple countries.
Can I purchase the monthly plan and publish an unlimited number of press releases in all 6 countries?
No, the monthly plan is limited to one country. It also has restrictions, allowing a maximum of 30 press releases per month, with only one press release allowed per day. Additionally, each press release must be relevant to the registered company, as irrelevant content is less likely to be picked up by journalists.
Account Management
Can I change the company name to a different company?
Our policy is to associate one account with one company. This is because journalists are likely to disregard news items if they notice inconsistencies between the publisher's name and the news content, which could negatively impact your publication's credibility. Therefore, we do not permit changing the company name to a different company on the same account.
Can I have several account under the same company?
Yes, we allow several user under 1 company
As a PR or digital marketing agency handling multiple clients, can I use one account for all my clients?
Our policy requires one account per company to ensure consistency between the publisher’s name and the content of the press release. Journalists often avoid picking up news when there are discrepancies, which can negatively impact the effectiveness of your publications. To simplify the account creation process for multiple clients, please refer to our guidelines here: https://www.vritimes.info/multiple-accounts . We recommend creating a separate account for each of your clients.
Press Release Distribution
What countries do you cover in your distribution?
We distribute press releases across six countries in Southeast Asia: Indonesia, Malaysia, Singapore, Vietnam, Thailand, and the Philippines.
How do you ensure the distribution of press releases?
To ensure wide coverage, we partner with leading media outlets across each country we serve. After you create and submit your press release, we immediately distribute it to relevant journalists and media platforms, maximizing your reach and impact.
Can I target specific industries or regions with my press release?
Yes, you can tailor your press release distribution to specific countries and industries. You have the option to select up to five categories, ensuring that your news reaches the most relevant audience.
Can I choose which media I want my press release to be published?
In VRITIMES, you choose based on Category. Based on that category, we will deliver your press release to the journalists that choose the same category. So we deliver to the right person.
If an editor or journalist from a non-guaranteed media outlet resigns, will that media outlet still remain part of your potential publishers?
Yes, VRITIMES maintains ongoing relationships with various media outlets and journalists. Even if a journalist resigns and moves to a new publication, it could actually extend your media reach, as they may continue to engage with your content in their new publication.
Features and Services
What additional services do you offer?
We offer a range of services to enhance your press release experience, including:
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15-minute free PR consultation: Get expert advice on your PR strategy.
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Press release writing: Our team can craft your press release to ensure clarity and impact.
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Translation and proofreading services: These are available to help your press release meet professional standards and effectively reach your target audience in multiple languages.
How can I track the performance of my press release?
You can track the performance of your press release through our platform. We will send you a detailed report within four working days after your press release has been distributed through the "Report" tab on your dashboard. Additionally, you can check real-time analytics from the 'Analytics' menu on your dashboard. This feature provides insights into the reach and impact of your press release.
What makes VRITIMES different from other press release services?
VRITIMES distinguishes itself through several key features:
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Pioneering Cross-Country Distribution: We specialize in distributing press releases across multiple countries, particularly targeting small and medium-sized enterprises (SMEs) with affordable pricing.
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Guaranteed Publication: We ensure that your press releases are published and reach both broad and targeted audiences effectively.
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Social Media Publication: In addition to traditional media outlets, we also share your press release on our social media platforms, enhancing visibility.
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Backlink Inclusion: You have the option to include backlinks in your press release, improving your SEO and driving more traffic to your website.
Our commitment to affordability, reliable distribution, and additional features like social media publication and backlink inclusion make us a preferred choice for businesses aiming to boost their media presence in Southeast Asia.
Can I choose specific media outlets to exclude from publishing my press release?
Once your press release is distributed, media outlets have the freedom to decide whether or not to publish it. However, wider distribution increases your visibility and exposure, which can significantly benefit your media strategy.
How many page views can each media outlet generate for my press release?
Each media outlet has its own unique web traffic, so we are unable to provide specific data on the number of page views. However, we can offer an estimated PR value in the release report to give you insights into the potential impact.
Are the published articles on each media outlet permanent? If not, how long will they remain live?
Since each media outlet has full control over their own websites, they decide how long the articles will remain live. In general, press releases tend to have a shorter lifespan, so it’s best to consider them as part of a timely media strategy.
What are the guaranteed media outlets?
Please contact us, and we will provide you with a list of the media outlets we guarantee.
Can I write my press release in a different language for the country I chose?
We strongly recommend using the suggested language to ensure guaranteed publication. Below are the languages required for guaranteed publication in each country:
Indonesia → Indonesian
Singapore → English
Malaysia → English
Philippines → English
Thailand → Thai
Vietnam → Vietnamese
Using the preferred language maximizes your chances of effective communication with the target audience.
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